I paid a large sum in rent for accommodation with Dolphin Student Living. The building never opened at any point during my tenancy, so I was placed in alternative accommodation for the entire academic year. Throughout the year, I was repeatedly assured in writing that my rent would be refunded at the end of the contract. Those assurances led me to continue with the arrangement and continue making the scheduled rent payments, rather than cancelling the contract or seeking an alternative solution. After my tenancy ended, I continued chasing for payment and received written confirmation of the refund amount. Despite this, I have still not received my refund. My experience has been extremely disappointing. While individual staff members were polite, the company has failed to honour the written assurances it gave me or resolve the matter despite repeated promises.
Harry
Jul 04, 2026