You may be eligible to be released from your agreement if:

Your offer of a place at your preferred University/Higher Education Instituton is withdrawn as a result of you not achieving the required entry grades, you have surpassed your required entry grades and choose to go to a different University or you have extenuating circumstances that prevent you taking your place at University.

In order to meet the criteria you will need one of the following:

• To provide a written rejection letter from you choosen university/Higher Education Institue.
• Evidence as to why you cannot take your place

You will be required to pay a deposit  ("Deposit") at the commencement of the Residential Period.

This payment will be collected with your first rental payment.

Your Deposit will be held under a Tenancy Deposit Protection Scheme and will be used as security against any damage to the Room, the Flat, or the Property (fair wear and tear excepted), any damage to the furnishings, or other equipment provided (fair wear and tear excepted) and any unpaid rent or other charges incurred during the duration of your Tenancy Agreement. The balance of the Deposit will be paid to you within 28 days after the termination of your Tenancy Agreement, less any reasonable costs incurred for the breach of any obligation under the Tenancy Agreement.

Our terms and conditions require you to sign your Tenancy Agreement online within 15 days of receiving the Offer of Accommodation.

If you fail to sign your agreement within this timescale we may cancel your booking, giving notice by email, and you will forfeit any 'reservation rent' paid if it is outside the 15-day cooling-off period.

To cancel your booking you must tell us in writing by sending an email to us at: [email protected]