Question 1

Is the Student Accommodation site secure?

Accepted Answer

The physical safety and psychological security of the students is taken care of at the property. This is done through the use of CCTV cameras, on-site security staff and on-site teams available around the clock, 365 days a year. Secure door entry is also employed at the entrance to the property. This can only be breached if you physically open the door for someone. That is why we suggest you take special care to not allow people to tailgate you.

Question 2

Can I book if I&#x27;m under 18?

Accepted Answer

The property does not accept guardianship of the students under the age of 18.

Question 3

Can I bring a TV?

Accepted Answer

The short answer is yes, as long as you meet all the prerequisites. This means that before you bring a TV, you must know whether your room has a TV point. Your TV should not be larger than 21 inches and should be able to free-stand as wall-mounted TVs are not allowed. The property provides TVs and TV licenses in the communal areas but if you want a TV in your own room, you will have to arrange for a license yourself. If you have any more questions, you can check in with the on-site team.

Question 4

Can I bring my bike?

Accepted Answer

Yes, most sites feature dedicated bike storage areas. As long as you are a resident at the property, have registered your bike and obtained a bike tag, you will be able to bring and store your bikes at the property.

Question 5

Can I bring my car?

Accepted Answer

Yes, you can bring your car and most properties do have dedicated car storage space. Having said that, the number of car storage spaces are limited and are filled very quickly. Also to be noted is the fact that most of these places are situated close to the university and everyday amenities, makes the role of a car redundant. Therefore, we suggest that you consider all factors before deciding.

Question 6

Can I bring pets?

Accepted Answer

Sadly, no pets are allowed at the properties. Exceptions are made in the case of residents who require assistance. In that case, you need to have your service animal or assistance animal trained and registered. When prescribed by a mental health professional, emotional support animals are also allowed at the property.

Question 7

Can I choose where my room is in the building?

Accepted Answer

Absolutely, you can always take your pick from all the rooms available at the time of your booking.

Question 8

Can I choose who I live with in a shared flat?

Accepted Answer

If the information about the gender of the people who have already booked a shared flat is available, then your allotment will be done accordingly. On the other hand, if you would book as a group, you can go through the group booking process and avail yourself of a flat shared with your friends.

Question 9

Can I have overnight guests?

Accepted Answer

Guests are always welcome at the property. However, since you will be sharing the space with other people, there are a few house rules that you would need to follow. The guests must not stay for a period of more than three nights in a seven-day period. All guests must be registered. We ask you to keep your guests in your room and let your flat mates know every time you check in your guests.

Question 10

Can I make a group booking?

Accepted Answer

Yes, you can make a group booking. The first way is to go online and select the same flat on the booking portal. Alternatively, if you can, you can visit the on-site team and make your booking through them.

Question 11

Can I move out early?

Accepted Answer

You can move out whenever you want. Having said that, if you have signed a minimum tenancy agreement with the property, you will be asked to pay rent until your agreement expires.

Question 12

Can I share my room with my partner?

Accepted Answer

If you and your partner are both students, then you can simply make your booking at any one of the dual residency studios and en-suites. However, if they are not a student, you will have to talk to the on-site team for further assistance.

Question 13

Can I smoke in my room?

Accepted Answer

No, smoking is not allowed inside the accommodation. However, you can still find designated smoking areas outside, where you can smoke whenever you want.

Question 14

Can I store my stuff with you over the holidays?

Accepted Answer

Yes, we do provide temporary storage solutions for your possessions. All you need to do is ask the on-site team.

Question 15

Can I sublet my room to someone else?

Accepted Answer

Unfortunately, that is not an option. If you do need to move out, you can always talk to the on-site team and they can advise you on finding a replacement.

Question 16

Can I swap my room?

Accepted Answer

Yes, if there is a room available after you have moved in, you might be able to make the switch. However, you will be required to pay a room change fee. You can talk to the site manager for further details.

Question 17

Do I have to be home by a certain time each night?

Accepted Answer

You can come whenever you want. We only expect you to keep the noise levels to the minimum between 11:00 PM and 7:00 AM.

Question 18

Do I need to clean my accommodation when I move out?

Accepted Answer

Yes, please make sure that your room is clean when you move out. You can get access to the checklist and you simply need to tick all the boxes on it. Additional cleaning charges might have to be paid if your room is not clean.

Question 19

Do you have laundry facilities?

Accepted Answer

Yes, most of our properties have on-site laundry facilities. You pay only when you use the facility.

Question 20

Do you provide bedding?

Accepted Answer

Please bring your own bedding; like duvets, pillows, towels, etc. when you come to the property. If you are moving in from afar, you can always buy them locally once you arrive.

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