Booking, Cancellation Policy, and Liability (England and Wales)
To apply for and book a flat or bedroom at a Collegiate UK managed property, you must pay a reservation fee (described herein as “Reservation Rent”). This payment is made at the time of booking through our online booking system. The Reservation Rent is set as £50 for re-bookers (existing students renewing their stay) and £100 for new applicants.
You will have 3 days from making your booking to sign the Tenancy Agreement. The Reservation Rent is fully refundable if you cancel your booking within this period. If you do not cancel within the 3-day period, the Reservation Rent will be non-refundable. Once the Tenancy Agreement has been signed, the Reservation Rent will be held until the first rental payment falls due under your Tenancy Agreement and will be offset against the amount due.
To cancel your booking, you must inform the property you booked with in writing via email.
You may be eligible to be released from your agreement if:
• Your offer of a place at your preferred University/Higher Education institution is withdrawn (No Place, No Pay). You must inform us within 7 days of receiving your rejection and provide a written rejection letter from your chosen university/college. The final deadline for submitting this evidence is 30th August.
• Your visa application is declined (No Visa, No Pay – applicable to international students only). You must inform us within 7 days of receiving the visa refusal and provide official evidence of the rejection. The final deadline for submitting this evidence is 30th August.
• You have extenuating circumstances that prevent you from taking your place at university. Requests of this nature will be considered on a case-by-case basis, and supporting evidence will be required.
In order to meet the criteria, you will need to provide appropriate supporting documentation, such as a written rejection letter from your chosen university/college or official notification of visa refusal, or other relevant evidence for extenuating circumstances.
It is important that you understand that when you sign your Tenancy Agreement, you are entering into a legally binding agreement with the Landlord and are liable for the full rent due for the Residential Period.
CANCELLATION OF YOUR BOOKING BY COLLEGIATE UK
Our terms and conditions require you to sign your Tenancy Agreement within 3 days of making your booking. If you fail to sign your agreement within this timescale, we may cancel your booking by giving notice via email, and you may forfeit the Reservation Rent if it is outside the 3-day cooling-off period.
In the unlikely event that we need to cancel your booking, we will notify you in writing and offer alternative accommodation. If the alternative is not suitable, you will have the option to cancel your booking and receive a full refund of any rent paid.
Any approved refunds will be processed within 14 days of receiving the required documentation.
You will have 3 days from making your booking to sign the Tenancy Agreement. The Reservation Rent is fully refundable if you cancel your booking within this period. If you do not cancel within the 3-day period, the Reservation Rent will be non-refundable. Once the Tenancy Agreement has been signed, the Reservation Rent will be held until the first rental payment falls due under your Tenancy Agreement and will be offset against the amount due.
To cancel your booking, you must inform the property you booked with in writing via email.
You may be eligible to be released from your agreement if:
• Your offer of a place at your preferred University/Higher Education institution is withdrawn (No Place, No Pay). You must inform us within 7 days of receiving your rejection and provide a written rejection letter from your chosen university/college. The final deadline for submitting this evidence is 30th August.
• Your visa application is declined (No Visa, No Pay – applicable to international students only). You must inform us within 7 days of receiving the visa refusal and provide official evidence of the rejection. The final deadline for submitting this evidence is 30th August.
• You have extenuating circumstances that prevent you from taking your place at university. Requests of this nature will be considered on a case-by-case basis, and supporting evidence will be required.
In order to meet the criteria, you will need to provide appropriate supporting documentation, such as a written rejection letter from your chosen university/college or official notification of visa refusal, or other relevant evidence for extenuating circumstances.
It is important that you understand that when you sign your Tenancy Agreement, you are entering into a legally binding agreement with the Landlord and are liable for the full rent due for the Residential Period.
CANCELLATION OF YOUR BOOKING BY COLLEGIATE UK
Our terms and conditions require you to sign your Tenancy Agreement within 3 days of making your booking. If you fail to sign your agreement within this timescale, we may cancel your booking by giving notice via email, and you may forfeit the Reservation Rent if it is outside the 3-day cooling-off period.
In the unlikely event that we need to cancel your booking, we will notify you in writing and offer alternative accommodation. If the alternative is not suitable, you will have the option to cancel your booking and receive a full refund of any rent paid.
Any approved refunds will be processed within 14 days of receiving the required documentation.
