Student Castle, Durham

For 2026/27 academic year bookings, if you meet any of the conditions below, you will be able to cancel your booking and receive a full refund of your Advance Rent and any paid rent payments.

No Visa No Pay: if you don'tget your visa tocome and study in the UK, you must send us the visa application rejection letter within 48 hours of receiving it. This policy is valid until 1 September 2026.

Please send your request and the supporting official documents to the respective schemes' email. Should you fail to provide the necessary information within 48 hours, the amount will be equal to the lesser of

1. The Advance Rent and
2. The amount equivalent to one week’s Licence Fee will be retained as a cancellation fee.

2026/27 akademik yılı rezervasyonları için, aşağıdaki koşullardan herhangi birini karşılıyorsanız, rezervasyonunuzu iptal edebilir ve peşin ödediğiniz kira bedelinin ve ödenmiş tüm kira ödemelerinin tamamını geri alabilirsiniz.

Yer Yoksa Ödeme Yok: Gerekli nitelikleri kazanamazsanız ve Üniversiteye kabul edilmezseniz, bize üniversitenin ret mektubunu veya sınav sonuçlarının Üniversitenin gereksinimlerini karşılamadığını kanıtlayan belgeleri göndermeniz gerekmektedir. Kanıt belgelerini aldıktan sonra 48 saat içinde bize göndermelisiniz. Bu politika 1 Eylül 2026 tarihine kadar geçerlidir.

Lütfen talebinizi ve destekleyici resmi belgeleri ilgili programların e-posta adresine gönderin.

1. Ödenen Kira ve
2. Bir haftalık Lisans Ücretine eşdeğer tutar, iptal ücreti olarak kesilecektir.

For 2026/27 academic year bookings, if you meet any of the conditions below, you will be able to cancel your booking and receive a full refund of your Advance Rent and any paid rent payments.

No Placement No Pay: if you fail to gain a placement during your placement year, or are offered a placement in another city than the city you've booked for, you need to send us the rejection letter, or proof that the placement has failed. You must send us the proof documents within 48 hours of receiving them. This policy is valid until 1 September 2026.

Please send your request and the supporting official documents to the respective schemes' email. Should you fail to provide the necessary information within 48 hours, the amount equal to the lesser of |

1. The Advance Rent and
2. The amount equivalent to one week’s Licence Fee will be retained as a cancellation fee.