Newbank House, Sheffield

Abi has been an amazing property manager from the start. She’s professional, approachable, responsive, and genuinely cares about both the tenants and the property. Communication is always clear, issues get resolved quickly, and she goes above and beyond to make sure everything runs smoothly. It’s refreshing to deal with someone so organised and proactive.

⭐⭐⭐⭐⭐ Absolutely wonderful experience with Abigail! She was incredibly helpful, professional, kind, and supportive throughout the whole process. She went above and beyond to help me find the right room and made everything so easy and stress-free. Truly appreciate her patience and excellent service. Highly recommended! ❤️

I had a great experience visiting Sovereign Newbank. Abi showed me around the property and was very friendly, welcoming, and courteous throughout the tour. She took the time to show me all of the amenities and also explained the upcoming improvements planned for the building, which was really helpful. She answered all of my questions and made the viewing a very positive experience. Thank you, Abi!

I recently had the pleasure of viewing the property with Abi, and the entire experience really exceeded my expectations. From my very first enquiry, she was incredibly responsive. Every question I had was answered with a level of professionalism, patience, and warmth that immediately put me at ease. When I needed to rearrange my viewing at short notice, Abi handled it with complete understanding and zero fuss. That flexibility alone made a stressful situation feel so much lighter. What stood out most was her deep knowledge of the property and the surrounding area. She talked me through everything from council tax bands to nearby parking options, internet speeds, transport links. It made me feel genuinely reassured that she knew the building inside out. The tour itself was thorough and thoughtful. Abi walked us through all the communal areas (laundry room, gym, and social spaces) and highlighted how each one could be useful day‑to‑day. The facilities were clean, modern, and very convenient. Combined with the property’s proximity to the city centre, public transport, and local amenities, it makes for an ideal place to live, both as a student or a graduate/working professional. But above all, what impressed me most was Abi’s positive attitude. She genuinely cared about helping me find the option that would suit me best. That sincerity made a huge difference and left me with a really strong impression of both her and the accommodation.

I can't thank Abigail enough for the difference she has made since taking over the management of the accommodation. I had been waiting for a replacement mattress for a long time, and despite raising the issue previously, nothing seemed to happen. As soon as Abigail took charge, she listened to my concern, kept me informed, and made sure it was sorted out quickly. What really stood out was Abigail's professionalism, kindness, and proactive attitude. She took ownership of the issue, kept me informed, and made sure it was fully resolved without me having to chase for updates. She is a real asset to the company. Her dedication, responsiveness, and excellent customer service deserve recognition, and I hope her hard work is rewarded. Thank you, Abigail, for your outstanding support.