Cranborne House, Bournemouth

You may cancel within the period stated on your contract. Please note: this period varies by location, so please check your contract. If you paid a deposit or any rental fees for your booking and you are able to cancel under the terms of your contract, these will be refunded to you.
You will lose your right to cancel your booking when you collect the keys for your room, even if this is within the period stated in your contract. 
This policy is subject to contractual changes.
All cancellation requests must be made in writing by emailing your village reception team directly. 
We will confirm within 14 days from receipt of your request to cancel whether further information is required or whether your request to cancel has been accepted. For the avoidance of doubt, until you have received confirmation from us confirming that your cancellation has
been accepted, the contract between you and us remains active, and you remain liable for any payments due under that relevant contract.

If you are a first-year student or you are residing in the building for the first time, you may withdraw your acceptance of the owner’s offer to provide you with a room and of the terms of this agreement (in which case you will receive a refund of the residential fee paid by you in advance and the deposit) if:

• You do not receive an unconditional offer from Your University. You may withdraw your acceptance of the Owner’s offer up to seven (7) days following the release of A Level Results by giving the Owner notice in accordance with clause 5.9 and providing the Owner with evidence which it deems satisfactory within this time frame; or
• You require a visa to study in the UK, but your visa application has been rejected. You may withdraw your acceptance of the Owner’s offer to provide You with accommodation up to seven (7) days after rejection of your visa application, by giving the Owner notice in accordance with clause 5.9 and providing the Owner with evidence which it deems satisfactory within this time frame.

Our right to cancel your booking.

We reserve the right to cancel your booking and resell your room in any of the following circumstances:

1. You fail to collect your key within 14 calendar days of the date you are permitted to occupy your room from.
2. Where the first rent instalment is due prior to the booking start date, and it is not received as cleared funds within seven days of the due date.

You remain liable for all amounts due under the contract until the room is sold and for any rental amounts between bookings, which we may deduct from any deposit we hold.

If, after the commencement of your booking, you would like to be released from your contract with us, and a suitable replacement (in our absolute discretion) is found, we will release you from the contract from the date the replacement contract takes effect. You will remain responsible for any rental arrears outstanding up to this date. Your deposit will be refunded subject to any permitted deductions, by way of example (but not limited to) damage, cleaning, or rent.

If, after the commencement of your booking, you would like to be released from the contract, and a suitable replacement (at our absolute discretion) is not found, we reserve the right to retain the deposit. You will remain liable for the full rent and other charges detailed in your contract until the date your contract ends.

These terms are for direct bookings only, and some contracts may differ. The full terms and conditions of your booking can be found in your contract, which you can access on the accounts page on the CLV App or on the residental portal.