Santa Apolónia, Lisbon

CANCELLATIONS PRIOR TO THE START DATE OF YOUR AGREEMENT

Once you have chosen your room, paid your holding deposit and digitally signed your agreement, your booking with Best Student Halls is confirmed. From this date, you will have to pay all amounts due under your agreement unless a replacement tenant is found for your room.

– All replacement tenants must be 18 years old or over and enrolled as full-time student in a university or college. Where the accommodation has agreements with set universities, the replacement may be restricted to that university. Please check with your Residence Team.

– The replacement tenant must take over the agreement for your chosen room, at your agreed rate and term.

– The replacement tenant must pay their holding deposit and digitally sign their agreement before your cancellation will be processed.

– The replacement tenant, where reasonable, must provide a suitable Guarantor. The Guarantor must accept the Terms and Conditions set out in the agreement.

Once the process has been completed in line with the above, your cancellation will be approved. Your holding deposit will be retained as your cancellation fee, but all other payments made to us in respect of you upcoming tenancy will be refunded within 28 days.

The following Best Student Halls Guarantees are the exceptions to the above Cancellation Policy.

1ST YEAR GUARANTEE

If you are a prospective first-year undergraduate student and your offer of a place at your preferred University/Higher Education Institution is withdrawn by the University/Higher Education Institution because of you not achieving their required entry grades, you may be eligible to be released from your agreement. You may also be eligible to be released from this agreement if you are a prospective first-year undergraduate student and you choose to go to a different University because you have exceeded your expected grades. To apply to be released from this agreement in the circumstances referred to above, you will need to supply us with a copy of:

– A written rejection letter from your chosen university/college or UCAS or a screenshot of your UCAS status which confirms that the required results were not achieved; or

– A copy of the proof of acceptance of your new university by UCAS adjustment.

These document(s) must be received by us within 7 calendar days from the date your results are published. Please email the documentation to your Residence Team. On receipt of the required documentation, it will be verified, and, provided we are satisfied, we will cancel your agreement and refund any deposit or advance rent paid in full.

NO VISA GUARANTEE

If you fail to obtain a UK Visa before the start date of your tenancy, we will cancel your agreement and refund your deposits and any rent payments made so long as you provide the following supporting documentation within 72 hours of receiving your official confirmation:

– Supporting official evidence that your Visa was declined.

– Written confirmation that you wish to cancel your booking.

COVID-19 GUARANTEE

If you are informed that your university course will be going solely online for a minimum of one semester, we will cancel your agreement and refund your holding deposit and any rent payments made so long as you provide the following supporting documentation:

– Supporting official evidence that your course will be taught online only for a minimum of one semester.

– Written confirmation that you wish to cancel your booking.

This right to cancellation expires on 31st July 2021. Any further cancellations requests related to the teaching delivery of your course due to CV19 restrictions will be discretionary.