Cancellation cooling off period(s)
If you choose to cancel your booking with Phoenix Student, you will have 7 calendar days after signing your Tenancy Agreement to do so. If you made you're booking fewer than 7 calendar days before your Tenancy Agreement start date, you may cancel your booking until the earlier of
(a) 7 calendar days after signing your Tenancy Agreement, or
(b) the date the Tenancy Agreement commences. You may not cancel once your tenancy commences.
For bookings made after the 1st of August:
If you made you're booking fewer than 3 calendar days before your Tenancy Agreement start date, you may cancel your booking until the earlier of
(a) 3 calendar days after signing your Tenancy Agreement, or
(b) the date the Tenancy Agreement commences. You may not cancel once your tenancy commences.
You may request to cancel your booking by sending an email to [email protected] together with any supporting documentation you wish to use as grounds for canceling. Phoenix Student will refund your deposit, where applicable, within ten (10) calendar days of accepting your cancellation. International bank transfers can take longer to process funds and incur a transfer fee.

Cancellations after the cooling-off period(s)
You will not be eligible to automatically cancel your booking after your cooling-off period has ended. You and your Guarantor (if applicable) will be required to meet the obligations set out within your Tenancy Agreement, or to find an eligible replacement tenant for your Tenancy Agreement.

Termination of your Tenancy Agreement after you have moved into the accommodation
We hope you speak to your local property manager if you are thinking about leaving your accommodation. If you do decide to leave your accommodation during your contracted term, the landlord may agree to release you from your contract, providing the conditions set out below are met:
You find a suitable replacement (who must be over 18 and enrolled as a full‐time student at a local university or college) to take a new Tenancy Agreement for your room for the remaining period of your contract, and;
The incoming tenant must enter into a Tenancy Agreement with Phoenix Student, providing the relevant requested documents, and where relevant also providing a suitable Guarantor.

Refunds due will not be processed until the incoming tenant taking over the contract has signed the Tenancy Agreement, paid, and moved into the accommodation. If you fail to find someone to take over your tenancy, you and your Guarantor (if applicable) will be responsible for paying the full rent until the end of your contracted time at the accommodation. You will also remain liable for the rent
payment until the new tenant’s Tenancy Agreement starts.

Cancellations by Phoenix Student or the Landlord
Our terms and conditions require you to sign your Tenancy Agreement within the period specified on your electronic Tenancy Agreement. If you and your Guarantor (if applicable) fail to sign your Tenancy Agreement within this timescale, your Tenancy Agreement may be cancelled. Phoenix Student retains its right to cancel your Tenancy Agreement should you fail to provide a suitable Guarantor for your tenancy on more than 2 occasions.
If for any reason Phoenix Student is not able to offer you accommodation once your Tenancy Agreement is fully signed, we will contact you as soon as possible detailing the reasons why or offer an alternative solution on terms sufficiently similar to the ones already agreed upon. If we cannot offer a suitable alternative, we will refund all monies paid to Phoenix Student. In the event that you fail to make the first Rent payment and/or fail to check in within three (3) calendar days of your agreed check-in date, the Landlord reserves the right to cancel the Agreement with immediate effect by notice in writing to you.

 “No Place, No Stay’’ – Flexible Cancellation
This cancellation benefit might be available to full time students booking for the academic term from August 2032 at the discretion of Phoenix Student.
If you are a prospective full‐time student, and
1) your offer of a place at your preferred university/higher education institution is withdrawn, or;
2) your visa application is not accepted, or;
3) Government travel restrictions prevent you from traveling to Phoenix Student and if you withdraw from your course, you may be eligible to receive a refund of your deposit, where applicable.
To cancel under “No Place, No Stay”, you must supply either
(a) a copy of a written rejection letter from your chosen university/college; or
(b) a copy of the acceptance letter from a new university/college, if your place at your preferred university/higher education institute is withdrawn
(c) copy of a written rejection letter concerning your visa application, if your visa application is not accepted or
(d) written evidence from your university/college confirming that you have cancelled your course and will not be enrolled as a student due to Government travel restrictions preventing you to travel.
This must be received by Phoenix Student ([email protected]) within two (2) calendar days of the date on which your university/college/visa letter is dated.

On receipt of the required documentation, Phoenix Student will consider your request and will inform you within 10 calendar days if the agreement will be cancelled. If Phoenix Student cancels the agreement on this basis your deposit will be refunded, where applicable. It is unlikely that your request to cancel will be approved by Phoenix Student if your Tenancy Agreement has commenced.

 Room Moves
We do not offer room moves once you have checked in. In very limited circumstances and depending on availability, we may allow a room move. If you wish to change rooms, please contact the on‐property team to discuss your requirements. If you are upgrading to a higher standard of room, you will have to agree to any uplift in rent. There is a £50 fee for changing rooms.